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Conditions of use


Conditions of use for Accident Compensation Corporation's Online Services website


These conditions of use relate to the online.acc.co.nz website and its online services, which are owned and operated by Accident Compensation Corporation (ACC).

This website is governed by the conditions listed below. If you access or use this website, you are considered to have agreed to these conditions.

ACC reserves the right to modify these conditions from time to time without notice. You are responsible for reviewing the conditions, and your continued use of this website constitutes your agreement to the conditions.

The conditions cover:

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Disclaimer


The information provided on the Accident Compensation Corporation’s website is intended to provide information about our services and products. Every effort has been made to ensure that the information set out in this website is accurate. However, visitors to this website are advised that:

  • The information provided does not replace or alter the laws of New Zealand and other official guidelines or requirements
  • The information provided on the ACC website should not be used as a substitute for business, tax, accounting, legal or any other professional advice
  • ACC does not accept any responsibility or liability whatsoever, whether in contract, tort, equity or otherwise, for any action taken, or reliance placed, as a result of reading any part, or all, of the information in this website or for any error, inadequacy, deficiency, flaw in or omission from the information provided in this website
  • all links and references to other websites or organisations not within ACC are provided for convenience only and are not, and should not be taken as, endorsement of those websites or any information contained in those websites
  • ACC does not endorse any website, organisation or person which has links to ACC’s website, or creates off-site links to ACC’s website.
  • ACC does not accept any legal liability for any damage or loss that may result, either directly or indirectly, from any information contained on this website or any actions taken as a result of the content of this website.
  • ACC will not be responsible in any manner for direct, indirect, special or consequential loss caused in any way as a result of the use of ACC’s online services.
  • Any users of this website assume all risks associated with any transfer of data or information to ACC.
  • ACC has taken reasonable efforts to ensure the security of the information while in transit to ACC, but ACC does not guarantee this, and ACC is not liable for any damage arising from interception, loss, theft, or any other action or difficulty.
  • Any data or information which is transmitted to ACC through the use of ACC’s online services becomes the property of ACC and may be relied upon by ACC in ACC’s dealings with you
  • ACC does not warrant, expressly or by implication, nor does it assume any legal liability or responsibility, that:
    • the website or the server are free of computer viruses or any other harmful components, defects or errors,
    • any defects in the website will be corrected,
    • your access to the website will be reliable, uninterrupted or error-free (including access to any linked websites)
  • ACC does not warrant, expressly or by implication, that there will not be, nor does it assume any legal liability or responsibility for:
    • any delays, inaccuracies, failures, errors, omissions, interruptions, deletions, defects, computer viruses or communication line failures,
    • any theft, destruction, damage or unauthorised access to your computer system or network.

Each page on ACC’s online services website must be read in conjunction with these disclaimers.

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Except where stated, the content on this site is the copyright of the Accident Compensation Corporation (ACC). It may be reproduced for personal or in-house use without formal permission or charge provided that you:

  • acknowledge both the source and copyright of the material
  • accurately reproduce the material
  • do not use the material in a misleading or derogatory context.
For permission to use the information on this website for any other purpose, please contact the Webmaster.

This website provides links to other sites. Permission to use copyrighted materials from other sites must be obtained from the copyright owner. ACC cannot give you permission to use the copyright information.

Publicly accessible texts and images

While the content on the ACC website is publicly accessible, all content (text and images) is the copyright of ACC.

Copyright queries should be emailed in the first instance to the Webmaster.

ACC only licences users to download and print content (including images) subject to their adherence to the following Conditions of Use. By their use of the content (including images), users agree to follow these conditions of use:

  • The content of the ACC website may not be used for any commercial purpose without permission from ACC. You may download and print text and images for your own personal and non-commercial use only. Educational institutions may make print-outs and photocopies for distribution to students.
  • The content (including images) may not be re-published in print or electronic form without permission from ACC.

Users are not permitted to download content (including images) in order to mount them on their own servers for public use, or for use by a set of subscribers. Downloads of text or images to a server for access by third parties is strictly prohibited. Individuals and institutions are encouraged to make a link to the ACC websites subject to our conditions of use.

It is not in our interest or that of our users to have uncontrolled subsets of our content available elsewhere on the Internet. Our content is continually updated and regularly modified.

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Privacy statement


Anonymous browsing

You are able to access the Accident Compensation Corporation (ACC) website without disclosing any personal data. ACC will collect statistical information from your visit for the purpose of making improvements to this website.

Information that is collected includes:

  • your IP address
  • the search terms you use
  • the pages you access on our website and the links you click on
  • the date and time you visit the site
  • the site that directed you to www.acc.co.nz, if any
  • your operating system (e.g. Windows, Mac)
  • the type of web browser you use (e.g. Internet Explorer, Mozilla Firefox).
Personal information will be kept secure

If you voluntarily provide personal information on this website (e.g. through email feedback or online forms), we will keep that personal information secure and will only use this information in relation to your cover, levies or claim.

Further information

If you want to check personal information that we have about you, you can contact us on:

Phone: (04) 918 7700

Email: information@acc.co.nz

On your providing proof of your identity, we will arrange to send you a copy of the personal data that we hold about you as soon as reasonably practicable and not later than 20 working days, free of charge. If appropriate, you may have the information corrected.

If you have an enquiry or concern about our privacy policy, please contact:

The Privacy Officer
Accident Compensation Corporation
Government Services
PO Box 242
Wellington
New Zealand
Phone: (04) 918 7700
Fax: (04) 918 7652
Email: Privacy@acc.co.nz

For more information, see the Privacy Commissioner's website (external website)

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Our online services and forms


Registration

If you want to use some of ACC's online services you will need to complete the registration process for obtaining a user ID and password.

Your security responsibilities

As a 'registered user' (whether as an individual or as an Agent Portfolio Manager, an Advisor Portfolio Manager, an Agent / Advisor User Administrator or an Agent / Advisor for an organisation), you are responsible for keeping your:

  • user ID, password and 'secret question answer' secure
    Important notes:
    • Never disclose your password or 'secret question answer' to anyone else, including ACC staff.
    • If you think someone has gained knowledge of your user ID or password or 'secret question answer', you must immediately:
      • change your password, or
      • change your secret question, or
      • call our help line on 0800 222 776 (business customers).
  • registration details up to date;
  • account active.

    Note:
    If we consider that your user ID has become inactive through lack of use we may cancel your online services account. You will then be required to re-register if you want to continue using our online services.

If you are using our online services as a registered user, whether you are an individual or as an Agent Portfolio Manager, an Advisor Portfolio Manager, an Agent / Advisor User Administrator or an Agent / Advisor on behalf of another person e.g. your employer, or as a tax agent or nominated person, then every time you use an online service you are saying that you are authorised to do so by the person for whom you are using the services (i.e. your employer), and that the other person (i.e. your employer) has authority to act on behalf of the levy payer.

If you have been given the ability to create sub-accounts, you agree to maintain these accounts to ensure that only authorised persons have access to the online services.

Responsibilities of organisations

If an organisation uses ACC’s online services through an Agent Portfolio Manager, an Advisor Portfolio Manager, an Agent / Advisor User Administrator or an Agent / Advisor, the user organisation represents to ACC that:

  • the person through whom the organisation accesses the services has the authority to act on behalf of the organisation in relation to the online services; and
  • the organisation accepts responsibility for any actions undertaken via the online services by the Agent Portfolio Manager, an Advisor Portfolio Manager, an Agent / Advisor User Administrator or an Agent / Advisor.
  • the organisation has the written authority to act on behalf of any levy payer they have linked to their portfolio
It is the responsibility of the organisation to ensure that all administrators or users have been given the correct access and that access is immediately revoked for any staff that leave the organisation

Registration of organisations

An organisation can register for ACC’s online services. If an organisation does register, one or more individuals, who have the authority to represent the organisation e.g. a director must register as an Agent Portfolio Manager or as an Advisor Portfolio Manager.

The registered Agent Portfolio Manager or Advisor Portfolio Manager for an organisation will be responsible for the actions of other members of the organisation when they are using ACC’s online services.

Definitions

Agent Portfolio Manager:

  • must be New Zealand Institute of Chartered Accountants or Tax Agents’ Institute of New Zealand member;
  • can create and manage 'my' portfolios;
  • can control user access to 'my' portfolios;
  • can link clients to 'my' portfolios; and
  • can de-link clients from 'my portfolio.
Advisor Portfolio Manager:
  • can create and manage 'my' portfolios;
  • can control user access to 'my' portfolios; and
  • can de-link clients to 'my' portfolios
NOTE: ‘Link client’ requests must be sent to ACC for processing.

Manage Account Access online services

The Manage Account Access service can be used by an organisation to create and manage access to the organisation's online services account.

There are levels of access which can be created using Manage Account Access. These levels of access are:

  • the Agent / Advisor User Administrator who can set up and maintain Portfolio Managers, User Administrators and Agents / Advisors
  • an Agent / Advisor who has read-only access to clients (on a portfolio-by-portfolio basis, as determined by the respective portfolio manager)
User Administrators are able to use the Manage Account Access service to create Portfolio Managers, User Administrators and Agents / Advisors, assign online services and change user roles.

Online forms

This website contains a number of online forms that can be used to send information to ACC.

When completing an online form you must:

  • fill in all required information
  • ensure that the information you supply is true and correct
  • confirm that the information you are sending is true and correct before sending the form to us.

By submitting an online form, you are considered to have read and accepted ACC's privacy policy for this website.

Any information you have provided will be sent to ACC and we may use it to update your records, and in relation to your levy or claim.

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Online calculators

Your actual levy is calculated based on the liable earnings information you provide to Inland Revenue. If the information entered into our online calculators differs from that, then your levy will also differ. Please note that calculations made using our online calculators are neither quotes nor estimates, and that the final invoice(s) you receive from ACC overrule any estimate calculations run via this tool.

The GST rate applicable is determined by the date of the original invoice, which will be set at 15% from 1 October 2010, and may differ from the rate illustrated.

While all due care and attention has been taken in specifying rates and prices used in the calculators, no liability is accepted for any inaccuracy, loss or damage suffered by any party resulting from the use of, or action taken as a result of, the contents of the calculators.

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Viewing your cover or claim information online

Registered users of this website may view some cover or claim information online. Such information will be as current as it is practicable.

Every effort has been made to ensure that the information is accurate. However, users of this website are advised that ACC does not accept any responsibility or liability whatsoever, whether in contract, tort, equity or otherwise, for any action taken, or reliance placed, as a result of reading any part, or all, of the information in this website or for any error, inadequacy, deficiency, flaw in or omission from the information provided in this website.

If a user considers that any information about their cover or claim is incorrect or incomplete, please contact ACC and, if appropriate, ACC will correct the information.

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Email and mobile phone message alerts

Registered users of this website may subscribe to receive mobile phone text and/or email alerts (e.g. reminders to pay levies, submit medical certificates etc).

By subscribing to this service you agree that ACC does not accept any responsibility or liability whatsoever, whether in contract, tort, equity or otherwise, for any action taken, or reliance placed, as a result of receiving or not receiving any such text or email alert or for any information in any such text or email alert or for any error, inadequacy, deficiency, flaw in or omission from the information provided in any text or email alert.

Online services support

ACC provides online services support to:

  • provide support to users of ACC's online services, and
  • help resolve any incidents or problems arising from the use of online services.

Online services support is available during usual business hours. All reasonable measures have been taken to ensure that the information provided by the online services support is accurate. However, we assume no legal liability or responsibility for the services provided by online services support. We may discontinue support for online services at any time.

Responsibility for security and damage

You are responsible for any damage that you cause to this website or to any electronic facility or data of ACC. You should be aware that it is unlawful to intentionally cause damage to this website or to any electronic facility or data of ACC through the knowing transmission of any program, information or code.

We provide security to protect our website and online services. You are responsible for ensuring that your own computer is secure, including taking all reasonable steps to:

  • prevent someone misusing or getting unauthorised access to your computer system or to our online services
  • ensure your computer system and data are free of computer viruses and all other forms of corruption.

All data or information transmitted to us through your use of online services becomes the property of ACC and may be relied upon by us in our dealings with you.

ACC will not be responsible in any manner for direct, indirect, special or consequential loss caused in any way as a result of the use of online services, or this website.

Changes to the website

ACC may change, suspend or discontinue any aspect of this website at any time, including any service or content offered by this website.

Suspension of access

ACC may, at its discretion, suspend or restrict your access to this website or any part of it for any reason, including a breach of these conditions.

Governing law

This website is governed by New Zealand law, and the Courts of New Zealand who have exclusive jurisdiction.


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